Self Service Portal Settings

You can use the Self Service Portal Settings window to configure the global settings for the Self Service Portal.Set the global options for your Self-Service portal(s).

You can control:

• how Users register for the Self Service Portal

• whether Users can log a call or service request from the Self Service Portal

• whether Users can access the Bulletin Board and Self Help modules from the Self Service Portal

• whether the User can access the Ask Questions module from the Self Service Portal

• whether service type images appear in the Service Request Catalog search on the Self Service Portal

Partitioning for calls logged through the Self Service Portal can be set up in the Partition Settings.

Before you start

You must have Self Service Portal Setup enabled within your General Access Security Role in order to configure any Self Service administration settings.

2. In the Explorer pane, expand Self Service Portal.

3. Select Self Service Portal Settings to open the window.

4. Complete the details.