System Settings

Before you start

You must have System Set Up selected in the Admin tab of your General Access security role.

Select the Menu button , then Admin, then select System Administration.
The System Administration window appears.
In the Explorer pane, expand System, then select System Settings. The System Settings window appears, providing options to enable certain functionality that is common across ASM Core.

CTI

Allows ASM Core to interact with CTI (Computer Telephony Integration) systems through the ASM Core API, and perform the following actions:

Enable the Caller ID announcement window (Caller Info window)
Enable the CTI Caller IDs Explorer option on the Person Details Explorer
Update the Caller ID, User name and Ref of a New User to the AR_TELEPHONES table

Resize Frames

Allows analysts to adjust the width of the Explorer, wherever it appears

Forms

Enables service desk forms to be added to calls, CMDB items, requests and other entities. Analysts can use these forms to record additional information about the entity.

Attributes

Allows additional data to be defined for entities including CMDB items, calls, requests, tasks, and agreements.

Time Zones

Enables setting a time zone for the ASM Core server and for different entities in ASM Core, such as CMDB items and agreements.

This enables the Server Time Zone option in the System group in Explorer pane of the Administration window

Security Profiles

Enable creation of security profiles for calls, requests, and tasks.

This enables the Security Profiles Explorer option in the System group in the Explorer pane of the Administration window. It also makes the Security drop down list available in the call, request and task details windows.

Quick Launch

This enables the Quick Launch option in the System group in Explorer pane of the Administration window.

The URL will launch in your default browser.

Email-In Tracing to Activity Log

Enables emails tracing - helpful for troubleshooting.

Email connector tracong to activity log

Enables tracing of all email connector actoivity to the activity log.

Send Statistics Report to Alemba® automatically each month

Select this checkbox to run the system statistics report on the 1st of every month, at 2am, system server time.

The report results are sent to Alemba®, and are used to schedule improvements and enhancements to the system. The results are completely anonymous. Alemba® cannot and will not use the report for any purpose other than improving the product. To find out more, select the Privacy Statement link beneath the checkbox.

You must grant the following permissions to the ASM System SQL database account: VIEW DATABASE STATE permission for the ASM database VIEW SERVER STATE permission on the database server

The ASM Statistics Tool gathers information from all servers that are connected to the same database, with ASM Administrative Service running. Results from each server are included in the report.

For information about generating a report on demand, see Generating an ASM statistics report on page 1

Expire Event Messages

Selects the interval at which activity log messages should be deleted from the system. The options are:

Never

To retain all messages in the system

Weekly

To delete all messages that are a week (or more) old

Fortnightly

To delete all messages that have been in the system for 15 days or more

Monthly

To delete all messages that have been in the system a month or longer

Quarterly

To delete all messages that have been in the system for three months or more

Never

To retain all messages in the system

Weekly

To delete all messages that are a week (or more) old

Fortnightly

To delete all messages that have been in the system for 15 days or more

Monthly

To delete all messages that have been in the system a month or longer

Quarterly

To delete all messages that have been in the system for three months or more

Browse Refresh Interval

Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on a window.

The interval must be at least five (5) minutes.

Max Object Size (KB)

The size of objects that can be uploaded and images that can be inserted into HTML text fields. The default is 100 KB.

The maximum value that can be entered is 2097151; however, large uploads may timeout before completion.

Changing the maximum object size may require Modifying Web.config and IIS.

Default Format

The default text formatting used by the system. You can select the following values:

Nano ignores this setting and always uses HTML formatting.

Plain Text

To format your text as plain text only. If you select this option, the default format on Bulletin Board and Knowledge entries where you are able to specify a format is set to Plain Text. You will only be able to add text into text boxes on Incidents and Requests or Tasks using plain text.

HTML

To format your text using HTML text formatting tools such as Bold, Italic, Underline, and Insert Table. If you select this option, the default format on Bulletin Board and Knowledge entries where you are able to specify a format is set to HTML. You will also see a text formatting toolbar above text fields on Incidents and Requests and Tasks.

Week Starts On

The default start day for reporting if the Analyst selects “Group by week”. This is Monday unless changed.

Min Tier Search Input

Specify the number of characters that are required to trigger a search when users are using the multi tier selector function. See Typing a search string to find a multi-tier item for more details.

Select to save the changes. Provide the Change Reasons if prompted to do so.