Scheduling Calls and Requests
Analysts can schedule calls and requests to be created at a future date, and view and search for these schedules.
To schedule a request or call to be created at a future date:
Select ≡ > New > IPK and Workflow Schedule.
The Schedule and IPK or Workflow from a Template window appears.
Alternatively, select ≡ > View > IPK and Workflow Schedule, then select from the toolbar.
Select the Request or Call Template option, and complete the details.
Beginning with GAIA (ASM 10.4), in addition to Daily, Weekly, Monthly and Yearly you can additionally specify a recurring day of the month e.g. 9th Day of every 1 Month (where you can specify the day of the month and the interval of how many months. You are also able to configure a recurring day of the week each month e.g. 3rd Tuesday of every 1 week.
Click OK. The selected request is now scheduled for the time and date specified.
Viewing Scheduled Requests and Calls
Analysts can view scheduled requests from the Scheduled Requests window.
Select ≡ > New > IPK and Workflow Schedule.
The Schedule and IPK or Workflow from a Template window appears.
By default, all calls and requests scheduled for the current day are displayed in the browse table on the right pane of the window. To view the details of a scheduled call, double-click the name of the call on the browse table.
Whenever you change any search parameters in the search pane, the browse table on the right automatically refreshes to display any matching scheduled requests.