Delegating Work
You can delegate your work for a specified period of time from within Self Service Portal. This is particularly useful if you are going to be absent from your desk or are preparing to take holiday. The analyst you choose as a delegate must have the necessary permissions to manage your workload.
From the My Options menu, select Delegation Setup.
In the Delegation Setup page, complete the details.
When you have identified the analyst, select Add Delegate to Table.
When you see the entry in the browse table, select the checkboxes to set the delegate settings.
Click OK when you have completed the details.