IPK Management Security Roles
An IPK Management security role covers permissions for calls and related entities. It also includes permissions for Call screen sets, IPK groups, IPK statuses, IPK streams, and forms.
Before you start
You must have Security Roles setup selected in the Admin tab of your own General Access security role before you can assign or remove permissions for any security roles.
The pre-defined role All typically has all role options selected. However, some of the options are not selected by default and you should explore the permissions set before assigning the role.
Select the Menu button, then Admin, then select System Administration.
The System Administration window appears.
In the Explorer pane, expand Security Roles, then select IPK Management. All existing IPK Management security roles are displayed.
The permissions for IPK Management security roles are available on several tabs. Select the appropriate one for your needs:
Options | to set basic security rights |
Groups | to link groups to the security role and set the default group |
IPK Statuses | to choose the IPK statuses to which the role has access This tab is when your system has IPK Status and Streams selected on the IPK Settings window |
IPK Streams | to choose the IPK streams to which the role has access This tab is when your system has IPK Status and Streams selected on the IPK Settings window |
Forms | to assign access levels to various forms, if they have been created |
Quick Launch | to assign access to quick launch applications the role can access when actioning requests and tasks. This tab is only enabled when the Quick Launch functionality is enabled globally in system settings |
FWD Groups | To assign groups the specific role can assign tickets to. |