Knowledge Ratings
You can define and create knowledge entry ratings and scores. These scores are displayed on all knowledge entries, and Analysts or Users who read a knowledge entry can assign a score to it.
However, you can set an option whereby only editors can see a particular rating. The score is attributed to the author/contributor of the entry.
Setting Up a Knowledge Rating
In the Explorer pane, expand Knowledge Bank.
Select the Knowledge Ratings option to display the Knowledge Ratings window.
Key the name for the new rating in the Rating field.
From the Score field, select a score between 0 and 5 for your new rating.
Select the Editor Only checkbox to make the ratings for the knowledge entries only available to editors.
Repeat for each rating you want to create.
Updating a Knowledge Rating
You can change the score and description of knowledge ratings. Ratings in use will be updated to display the new details.
In the Explorer pane, expand Knowledge Bank.
Select the Knowledge Ratings option to display the Knowledge Ratings window.
Select the rating you want to update.
Make the necessary changes, selecting an alternative score from the drop-down list, overwriting the rating or selecting/deselecting the Editor Only option if you want to restrict the rating to people with editing privileges or make it available to everyone.
Deleting a Knowledge Rating
You can delete a knowledge rating if you feel it is redundant or misleading. The original rating remains on existing articles but when adding a new rating the deleted value won’t be available.
In the Explorer pane, expand Knowledge Bank.
Select the Knowledge Ratings option to display the Knowledge Ratings window, with a list of existing ratings.
Select the rating you want to delete.
