ASM System Fields for Task Screens
It is possible to delete ASM System fields. When you delete a field, the data held on the field is not deleted. It is held in the database. If you were to re-add the field back to the screen, any data previously there will still be there. However, even if no data is lost, deleting the fields can still have unintended consequences: Many of the ASM System fields are referred to in Java scripts and style sheets and deleting them could impact your screens or even render them unable to load.
If a required System Field has been deleted from the screen, it will appear in the dead zone when viewing the raw HTML. These fields must not be cleared from the dead zone unless you add them back to the main body of the screen. System fields should remain attached to the screen in one of these 2 capacities.
The following system fields must remain on the screen:
Please Note: The format below is DB (database) ID/Typical Display name and label. Labels can be reconfigured and could be different in your system. Always compare the Field's DB ID.
REQUEST_TITLE/Request Title
REQUEST_REF/Ref
REQUEST_DESC/Description
The Whole of the Task Information Section
Task Title
Order
Task Priority
Task Type
Task Phase
Planned Start
Target Date
Auto Calculate Target Date
Recalculate Dependent Tasks
Planned Time
Work Start
Work End
Resource Managed
Resource Allocated
Duration
Skills
TASK_DESC/Task Description (This is often used to form the body of emails the task sends)
Manage CMDB Transactions
REQUEST_SERVICE_REFS/Linked Services
REQUEST_ITEM_REFS/Linked CIs
HISTORY_DESC/Action
PUBLIC_HISTORY/Visible in Self Service Portal
HISTORY_REF/Action Type
FORWARD_DATE_/Action Start
END_DATE_/Action End
ACTION_TIME/Action Time
HISTORY_EXPENSE/Expenses
Action Buttons at the Bottom of the Screen
Buttons can be relabeled
Buttons can be hidden (do not hide 'Save' or 'Submit' buttons)
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