Cloning Your Tickets

In some cases, you will log a similar ticket many times. Such as for Software patches, for example. To make this easier, you can clone a ticket you have already logged and submit it as new.

The Ticket must be open and not in a Resolved or Closed state.

The ability to Clone tickets os configured by your organization and may not be available to your profile. If this is a function you believe you should have, please see you ASM System Admin.

To locate a ticket to clone, simply search for it in your open tickets.

1. Open the ticket you want to clone.

2. Click the "Clone" button

1. A new ticket will load with all of the previously entered details. Update that which is necessary, then, click "Submit".