The service desk routinely and consistently collects data about the percentage of incidents caused by changes and compares the result to its established baseline.
Dashboard Name
Monitoring incidents caused by changes measured against target
Availability
ASM All Version
Type
SQL
Categorisation
SDI 8.33
Available Parameters
Workflow Process, Logged Date, Target
Type
Information
Requirement
Change management via ASM workflow
Config
Incidents need to be linked to a parent change request in order for the values to be populated. The target value in the dashboard can be altered in SyncFusion by changing the value in the underlying expression in the datasource (expression name is Target)
Spec
No of incidents raised per month (13 month rolling, Incidents per process (all 13 months by default) and by process and request title against target
