Workflow Management
You can configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates, and other related options.
Workflow Management encompasses Request Fulfillment, Change and Release Management, Task and Business Process Automation inclusing approval proccesses, and in many cases, the automation behind the Service catalogue request fulfillment.
Before Analysts in your organization can start using the Workflow Management module, you must configure it based on your organization’s requirements.
The following options are available
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