> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow.md).

# IPK and Workflow

Within the system administration menu, you can configure your system for managing your service desk operation, setting global options and defining values for parameters used on call logging windows.

You can also configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates and other related options.