When a user selects to "Add-Me" ASM creates a ticket for the user and links the ticket as a child call to the parent.
Updates to the parent, notes, and linked workarounds or Knowledge articles will be cascaded down to all child tickets, thus updating impacted users via email and through the Self-Service Portal. **See Alert box below
When an update takes place, confirmation of the update is added to the Parent Call's History and to all the linked Child Call's histories.
E.g.: When an Analyst adds a note to the Parent and chooses to "Copy Update to Child Call" this is displayed in the Child Call's history as an update from the Parent Call.