8.27 Comparison of service level targets to performance

Dashboard Name	Comparison of service level targets to performance
Availability	ASM All Version
Type	SQL
Categorisation	SDI
Available Parameters	Priority, Date, SLA Agreement

Description

The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.

Requirements / Considerations / Specification / Configuration

Type	Information
Requirement	Service Level Agreements
Config	Standard Service Level Management for SLA
Spec	A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month.

Screenshots

Graphical user interface, application, table, Excel Description automatically generated