8.44 Incident reduction through problem management
Dashboard Name | Incident reduction through problem management |
Availability | ASM All Version |
Type | SQL |
Categorisation | SDI 8.44 |
Available Parameters | Reporting Month |
Description
The service desk or appropriate team, routinely collects and analyzes data about the percentage of incidents reduced as a result of problem management.
Requirements / Considerations / Specification / Configuration
Type | Information |
Requirement | ASM Problem Management via IPK |
Config | IPK Status of Problem Management, Linking of Incidents to Problems |
Spec | Problems raised per month displays a 13 month rolling total of problems raised in month. All reporting dates use the End of Month function in SQL to allow for grouped date reporting. Spline graph displays No problems & No Incidents over same time frame. Top 5 biggest problems displays by linked Incidents |
