8.44 Incident reduction through problem management

Dashboard Name	Incident reduction through problem management
Availability	ASM All Version
Type	SQL
Categorisation	SDI 8.44
Available Parameters	Reporting Month

Description

The service desk or appropriate team, routinely collects and analyzes data about the percentage of incidents reduced as a result of problem management.

Requirements / Considerations / Specification / Configuration

Type	Information
Requirement	ASM Problem Management via IPK
Config	IPK Status of Problem Management, Linking of Incidents to Problems
Spec	Problems raised per month displays a 13 month rolling total of problems raised in month. All reporting dates use the End of Month function in SQL to allow for grouped date reporting. Spline graph displays No problems & No Incidents over same time frame. Top 5 biggest problems displays by linked Incidents

Screenshots

Graphical user interface, chart Description automatically generated