The target percentage is configured through the datasource connection and is a SyncFusion function entitled Target set with a default value of 50%. Analysts must link knowledge articles to calls that they are working on and resolving via knowledge
Spec
A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month. It is drillable to IPK Status, Channel and resolving analyst
