Partition Settings
Non-partitioned information can be accessed and updated by all Analysts.
Non-partitioned information can be accessed and updated by all Analysts.
It is important that you consider seriously how you want to partition your database, as partitioned information is restricted to Analysts with access to that partition.
You will need to contact Alemba® Support if you want to disable partitioning at any point.
The options that you can select for partitioning are grouped by:
IPK (If IPK status/streams are not enabled, these options relate to calls)
CMDB
Request
Tasks
SLM
General
Self Service Portal
IPK Workflow Rules cannot be partitioned, and will be available across all partitions. The Analyst who sets up the rules will therefore have access to create rules from data fields from all partitions, including those to which they do not have access. *This does not mean they can see sensitive data, but they can build rules against the data fields.
Choose the settings you wish to use. These are options that enable you to partition your database based on call or IPK information, if IPK status/streams are enabled:
Select any of the items listed to ensure that they are added to the partition of the Analyst who creates them and will only be available to other Analysts who have access to this partition.
If you selected to partition by screen set, when you create, say, a User from the Call Details window, the User is added to the partition of the call, not necessarily your partition.
CMDB Items created from resources discovered on an External Source are assigned the source’s partition. If the source is not partitioned, the CMDB Items inherit the partition through the template assigned to them, if a partition is assigned to the template. If a source is partitioned but CMDB Items are not, CMDB Items created from the external source are not partitioned.
If you are using the Asset Management Module, asset Transactions made against asset CMDB items are created in the partition of the CMDB Item.
Select any of the items listed to ensure that they are added to the partition of the Analyst who creates them and will only be available to other Analysts who have access to this partition.
Select any of the items listed to ensure that they are added to the partition of the Analyst who creates them and will only be available to other Analysts who have access to this partition.
Agreements and agreement matrices cannot be partitioned if you are partitioning by screen set.
Select any of the items listed to ensure that they are added to the partition of the Analyst who creates them and will only be available to other Analysts who have access to this partition.
Select any of the items listed to ensure that they are added to the partition of the Analyst who creates them and will only be available to other Analysts who have access to this partition.
Options in this section also apply to Users who are accessing the portal. For more information, contact Alemba® Support.
Specify in which partition(s) information on the Self Service Portal can be submitted or viewed.
Knowledge Bank | Restricts Analysts to Knowledge Bank search results in their partition. Knowledge entries will be added to the current partition of the Analyst creating the entry. |
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