Troubleshooting Alemba Discovery

Connector diagnostics

This is currently Draft documentation and may change before being published.

The connector has the facility to trace information. The data can be obtained through Polling tracing or Application tracing.

• Authentication failures – check AIH Basic Auth and Lansweeper API token

• API rate limit (150 requests/minute) – AIH introduces delay to avoid exceeding limits

• Array fields – flattened into comma-separated values; only first item imported in some cases

• Deleted assets – may require filter logic in AIH to exclude removed records

• Connector Builder deletion – avoid deleting asset types once created (*Known Issue: risk of losing all mappings below the entry deleted)

Authentication Failures

• Verify username/password in the authentication function

• Check that Basic Authentication header is properly formatted

2. Token Retrieval Issues

• Verify PowerShell script path and permissions

• Check Azure credentials and connectivity

• Review script output for errors

3. Lansweeper API Errors

• Verify site ID and integration ID

• Check Lansweeper API connectivity

• Review API response for error details

4. Software ID Format Issues

• Ensure software ID follows "software::publisher" format

• URL encode special characters in software names

• Verify software exists in Lansweeper

5. Pagination Issues

• Ensure $nextpage parameter is properly formatted

• Check that pagination URLs are correctly constructed

Debug Information

The flow includes multiple debug nodes that provide detailed information:

• Request/response payloads

• Authentication status

• API call details

• Error messages

Enable debug nodes in Node-RED to troubleshoot issues.