Licensing model
The ASM Core licensing model has three elements: Alemba Service Manager™; Connectors; Analyst Licenses.
Alemba Service Manager™ Named License
Your main license key provides access to the system, including:
Asset Management
Configuration Management Database (CMDB)
Integration Platform
Knowledge Management
Self Service Portal
Service Desk
Workflow
Analyst Licenses
These licenses are required by anyone logging in to Alemba Service Manager™ as an Analyst. Those who only log in to the Self Service Portal as a User, or use the app or the Alemba API as a User, do not require licenses.
You cannot log into ASM Core and Nano at the same time, as they both occupy licenses – see ASM Person Licenses for more information.
Users of the Self Service Portal
A site license is required for each instance of the production server. After you are licensed for Alemba Service Manager™, an unlimited number of Users can use the Self Service Portal. Logging in to the Self Service Portal does not consume a license.
Licensing ASM connectors
ASM connectors provide the ability to connect specific third party technologies through the Integration Platform for:
Discovery and population of the federated CMDB
Incident and Problem creation
Provisioning
Service Desk to Service Desk transfers
Each third party connector supports a subset of these use cases. For example, the Microsoft SCCM connector provides the ability to connect to Microsoft SCCM for discovery and population of the Federated CMDB.
Each third party connector is independently licensed. See ASM Connector Matrix for a list of supported connectors. Contact your Alemba® Account Manager for more information on licensing for other connectors.
All customers who have previously purchased the ASM Core connectors (single or multi-source) are entitled to the corresponding connectors in ASM Core.
Connectors
These optional modules connect Alemba Service Manager™ with third party technologies. Some connectors are provided automatically. No additional licensing is required to use the connectors, logic apps, or RestFul API.
| Name | Version |
|---|---|
Altiris Network Discovery | 7.6 |
Application Discovery Manager | 7 |
Jira | 7 |
CSV Files | |
Service Assurance Manager | 9.4 9.3 9.2 9.1 |
EMC Smarts NCM | 9.4 9.2 9.1 |
Event Emails | |
External Processes | |
Microsoft SCOM | 2012 2007 |
Microsoft AD Server | 2012 2018 |
Microsoft SCCM | 2012 2012 R2 Update 3 2007 SP2 & R3 |
Solar Winds | NPM 12.2 & SAM 6.5 |
Stored Procedures | |
ASM to ASM | |
VMWare vCenter Configuration Manager | 5.8 5.7.3 5.7.2 5.7 5.6 |
VMWare Cloud Director | 5.5 5.1.3 5.1.2 5.1.1 |
vRO Plugin | 6 5.5.2 5.5 |
Limited Support: Centennial Discovery/Frontrange (HEAT) | |
Limited Support: HP Insight | |
Limited Support: LANDESK | |
Limited Support: CA Cohesion | |
Limited Support: Novell eDirectory Server | |
Limited Support: Oracle Directory Server |
For older versions of ASM (before version 10.x), please contact your account manager for information on legacy connectors.