Configuring Availability Management

Availability settings are configured within System Administration.

Availability Settings

These can be activated and deactivated and can be configured with Message Options so that notifications will be sent when thresholds and escalations levels are breached.

Enabling Availability

You must first enable availability in order to use the functionality to monitor outages.

Before you start

You must have Availability Setup enabled within your General Access Security Role in order to configure any Availability administration settings.

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Availability Settings to display the window.

  3. Select Enable Availability if it is not already selected.

  4. Select to save the changes. Provide the Change Reasons if prompted to do so.

Disabling Availability

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Availability Settings to display the window.

  3. Clear Enable Availability. This setting will deactivate the Availability module on your system.

  4. Select to save the changes. Provide the Change Reasons if prompted to do so.

Activating Message Options

When availability tracking is configured for a CMDB item, you can activate the message options to control how recipients will be notified when thresholds and escalations levels are breached.

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Availability Settings to display the window.

  3. Select the message option you want to activate:

Email at escalation

ASM Core automatically sends an email to assigned escalation recipient/s when CMDB Item availability targets are breached or are about to breach. This is useful for delivering messages to Analysts who only log onto the system occasionally.

The escalation recipients are defined in the Availabilitywindow.

Pager at escalation

Select this option to enable ASM Core to automatically send a pager message to assigned escalation recipient/s when the availability targets for a CMDB item are about to breach or have breached.

The escalation recipients are defined in the Availability window.

Internal message at escalation

Select this option to enable ASM Core to automatically send an internal message (system message) to assigned escalation recipient/s when the availability targets for a CMDB item are about to breach or have been breached.

The escalation recipients are defined in the Availability window.

Select to save the changes. Provide the Change Reasons if prompted to do so.