Options Tab

The Options tab on the Self Service Portal Role window contains a wide variety of options which can be configured for Self Service Portal roles.

The checkboxes allow access to Incident/ Problem functions and Workflow Management, as well as the ability to search for a variety of things and for the Self Service Portal role to administer their own password, details and delegations.

Before you start

You must have Self Service Portal Setup enabled within your General Access Security Role in order to configure any Self Service administration settings.

Select Menu, then Admin, then System Administration. The System Administration window is displayed.
In the Explorer pane, expand Self Service Portal.
Select Self Service Portal Roles to open the window.
Select to create a new role, or, if you want to update an existing role, select the role and then .
If you are creating a new role, enter the name in the Role Name field.
Select the Options tab, if it is not already uppermost.
Select the permissions for the role:

Incident/ Problem Options