8.10 Backlog Management
Was this helpful?
Was this helpful?
Dashboard Name
Backlog Management
Availability
ASM All Version
Type
SQL
Categorisation
SDI 8.10
Available Parameters
Owning Group, IPK Status
The service desk routinely and consistently collects data about the total number of open incidents and service requests compared to their age across all support groups and uses it to effect swift resolutions.
Type
Information
Requirement
IPK statuses to separate Incidents and Service Requests, this does not cover workflow driven requests as part of Request Fulfilment
Config
N/A
Spec
A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month. Graph can be drilled in to split results by IPK Status and then by channel
