# Using Wildcards in Search

## Wildcards Accepted

You can use the following Wildcards in your searches:

1. % Percent Symbol (except as noted [below](#global-search-portal))

   Match Any Sequence of Characters. Represents zero or more characters in a search. 

   **Example: %out** – All results that contain the word “out” at the end 

   **Example: %out%** – All results that contain the word “out” in any position 

   **Example: Out%** – All results that start with the word “Out”; Outlook, OutBound
2. \_ Underscore 

   Matches a Single Character. Represents a single character in a search.

   **Example: SXY\_0091** – All results where this reference is contained: SXY**9**0091, SXY**8**0091, SXY**7**0091, and so on.
3. \[ ] Square Brackets 

   Match Any Single Character within a Range or Set 

   **Example: \[JM]on**  - Jon, or Mon

   **Example:\[A-D]** - All items that start with A, B, C, or D
4. \[^] Caret Enclosed in Square Brackets 

   Exclude Characters within a Range or Set 

   **Example: \[^Out]%** - All results that do not start with “Out”
5. "-" Hyphen 

   Match or define a Range of Characters within Square Brackets. 

   **Example: \[A-F]%**  - Anything that starts with A through F

   **Example: \[0-9]% -** Anything that starts with 0 - 9

## What is searched?

What is searched is determined by the entity you are actively searching, exceot for as noted in the [Global Search widge](#global-search-portal)[t](#global-search-portal) below.  

### Global Search (Portal)

{% hint style="warning" %}
**Known Issue: *****Unexpected Behavio*****r.** Using wildcards (%) in the Global Search widget causes Self-Service Portal Menus to behave unpredictably. This is resolved in ASM 10.6.9.14628.
{% endhint %}

**Calls/Tickets** = Description, Comments, Solution's Summary\
**Requests** = Title, Description, Authorization Comments\
**Tasks** = Description and History\
**Knowledge** = Title, Abstract, Solution, Additional Information field\
**Bulletins** = Body of the Bulletin

### Text Based, Field-Level Searches

Search the related table/or linked tables for the data to call back. 

{% @arcade/embed flowId="6sjMpmbw0TSkxtnWwdLL" url="<https://app.arcade.software/share/6sjMpmbw0TSkxtnWwdLL>" %}