Using Wildcards in Search

ASM is entirely SQL based and supports wildcard searches using defined Wildcards.

Wildcards Accepted

You can use the following Wildcards in your searches:

1. % Percent Symbol (except as noted below)

   Match Any Sequence of Characters. Represents zero or more characters in a search.

   Example: %out – All results that contain the word “out” at the end

   Example: %out% – All results that contain the word “out” in any position

   Example: Out% – All results that start with the word “Out”; Outlook, OutBound

2. _ Underscore

   Matches a Single Character. Represents a single character in a search.

   Example: SXY_0091 – All results where this reference is contained: SXY90091, SXY80091, SXY70091, and so on.

3. [ ] Square Brackets

   Match Any Single Character within a Range or Set

   Example: [JM]on - Jon, or Mon

   Example:[A-D] - All items that start with A, B, C, or D

4. [^] Caret Enclosed in Square Brackets

   Exclude Characters within a Range or Set

   Example: [^Out]% - All results that do not start with “Out”

5. "-" Hyphen

   Match or define a Range of Characters within Square Brackets.

   Example: [A-F]% - Anything that starts with A through F

   Example: [0-9]% - Anything that starts with 0 - 9

What is searched?

What is searched is determined by the entity you are actively searching, exceot for as noted in the Global Search widget below.

Global Search (Portal)

Known Issue: Unexpected Behavior. Using wildcards (%) in the Global Search widget causes Self-Service Portal Menus to behave unpredictably. This is resolved in ASM 10.6.9.14628.

Calls/Tickets = Description, Comments, Solution's Summary Requests = Title, Description, Authorization Comments Tasks = Description and History Knowledge = Title, Abstract, Solution, Additional Information field Bulletins = Body of the Bulletin

Text Based, Field-Level Searches

Search the related table/or linked tables for the data to call back.