ASM GAIA 10.4

Snow Connector

The Snow Connector connects Alemba Service Manager™ to Snow Inventory and License Manager using API methodology, enabling you to expose live network resources and their relationships.

The Snow Connector connects Alemba Service Manager™ to Snow Inventory and License Manager using API methodology, enabling you to expose live network resources and their relationships to your IT service management workflows.

The Snow Connector enables you to expose the following resource types:

  • Computer

  • Mobile Device

  • Application

  • User

You can use Snow Inventory and License Manager to discover devices, software and cloud services on all platforms, audit software installs and track hardware and software usage.

Installing the Snow Connector

For information about installing the Snow Connector, contact your Account Manager. For information about versions and licensing, see ASM Connector Matrix.

After installation, the following files should exist on your server:

  • Alemba.Connector.Snow.Rest.dll

  • Alemba.Connector.Snow.Rest.icnf

The .icnf file is installed here by default: C:\Program Files\Alemba\vFire\SystemName\Config, where SystemName is the name of your current ASM System.

The .icnf file contains information about each resource type and their mapped fields, including details like field data type.

Connection parameters

Alemba Service Manager™ uses the following connection parameters:

Parameters

Description

Snow Inventory RESTful API URL

You can connect to Snow using the following URL format:

https://endpoint/api/customers/customernumber

where endpoint is the Snow server IP address, server name, or virtual directory, and customernumber is the customer's number within Snow Inventory.

https://www.MyCompany.com/api/customers/45/

Login ID and Password

Credentials for the server where Snow Inventory is installed

Required permissions

You need the following Configuration Management permissions to configure and use the Snow Connector:

  • External Resource Search

  • Federated CMDB Admin

  • The required CMDB permissions for your system

For more information, see Configuration Management Security Roles.

Exposing Snow Inventory data in Alemba Service Manager™

For information about accessing and managing your Snow Inventory and License Manager data in Alemba Service Manager™, see Managing External Resources.

You can use the external resource Linked Items to do the following:

  • Link the external resource to an existing Alemba Service Manager™ CMDB Item

  • Create a new linked CMDB item

  • Create a new linked person

  • Review the item – depending on your CMDB permissions, this option can open the resource in view mode, rather than edit mode

  • Manage the columns on display

For more information, see Federated CMDB Toolbar Buttons.