Self Service Portal

The Self Service Portal settings in the System Administration menu enable you to configure your Self Service Portal.

The following options are available:

Self Service Portal Settings	to configure the global settings for the Self Service Portal. These settings can be used to define how a User can register for the portal and the recipients for calls and requests raised from the portal. You can also configure access to modules within the portal such as the Bulletin Board and Self Help.
Self Service Portal Settings (Partitioned)	to select a call template for registering for access to the Self Service Portal
Self Service Portal Roles	to assign permissions for registered Users accessing the Self Service Portal
Self Service Portal Systems	to create multiple Self Service Portal systems
Self Service Portal My Options	to configure Self Service portal menu pane(s), the order of the menu item links and section headings, names and groups, as well as creating new menu links and section headings
Self Service Portal Tables	to configure the tables in the portal to contain the columns that you want, in the order you want them, sorted by any available column
Service Order Status Titles	to rename the statuses for service orders appearing in the Service Request Catalog
Question Mappings	to assign a call template to queries submitted through Ask a Question based on the knowledge profile, service type and issue type of the query
Catalog Promoted Items	to select catalog items to be 'promoted' (displayed automatically) when a user first goes into the Service Request Catalog in Self Service Portal
Link Organization to Portal Key	to link an organization to a specific portal key. This is useful for MPO and third-party service providers who provide separate protals to each of their clients/customers.