8.44 Incident reduction through problem management
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Dashboard Name
Incident reduction through problem management
Availability
ASM All Version
Type
SQL
Categorisation
SDI 8.44
Available Parameters
Reporting Month
The service desk or appropriate team, routinely collects and analyzes data about the percentage of incidents reduced as a result of problem management.
Type
Information
Requirement
ASM Problem Management via IPK
Config
IPK Status of Problem Management, Linking of Incidents to Problems
Spec
Problems raised per month displays a 13 month rolling total of problems raised in month. All reporting dates use the End of Month function in SQL to allow for grouped date reporting. Spline graph displays No problems & No Incidents over same time frame. Top 5 biggest problems displays by linked Incidents
