Designing/Configuring your System

ASM Core is designed to cater for the majority of User needs, but one of its most powerful features is the system administrator's ability to configure it to meet your organization's requirements.

Whether that means creating dynamic screens that display particular fields or make them mandatory depending on circumstances, to call and workflow templates that reflect the information that your service desk needs to capture to ensure smooth and efficient User support, the system can be configured to match your organizations needs exactly.

As system administrator, you can configure the system for your entire organization, or partitions within it, in any of the following ways:

• ASM Designer

• Call templates

• Workflow templates

This aspect of system design differs significantly from the features described in Personalizing your System, as they impact everyone who uses the system/partition in which the changes are made.