ASM GAIA 10.4

GAIA (ASM Version 10.4) Release Notes

This release includes performance improvements to ensure orphaned and expired search transactions are disposed of correctly, changes to help prevent orphaned Calls/Request from Service Catalog in the Self Service Portal and the ability to connect to EWS via the MS Graph API.

What's New

Detailed information about What’s New in ASM can also be found at the Alemba Website

LogoWhat’s new with Alemba Service Manager?

  • Microsoft Teams Chat Integration

  • Enhanced Call and Request Scheduling

  • Ability to Send Email from Tasks in Core

  • Ability to Copy Nano Screen Layout from Core Screens in the Screen Designer

  • Ability to Create Custom Search Fields Using Call, Request and Knowledge Data

  • Ability to Stop/Start Clock on Requests

  • Ability to Copy New Attachments to Child Calls

  • Option to Auto Re-assign Call Back to Forwarding Group

  • Option to Reset Suspension on Take Action

  • Option to Auto Restart Clock on Take Action

  • Option to Set Default Duration for Call Suspension

  • Option to Send Call Attachments via Email when Forwarding Calls to External Suppliers

For upgrades from 10.4.11 to 10.4.19 only

Built in JavaScript and CSS files are no longer loaded from the file system.

These files are now downloaded in zip format on first use and are then cached until the next upgrade. (See Change Log 10.4.11)

This design change means that you cannot customize built in js and css files without triggering the upgrade process.

To do this you must change the files, update the zip file and then add a comment to worker.js. The change to worker.js will cause all clients to download the new zip file on next use. Users may then need to close and reopen their browser before ASM will be usable.

Beware that the IIS worker process must have permission to read the zip file and this permission can change if the file is modified.

Zip File: "C:\Program Files\Alemba\Service Manager\system\Scripts\ServiceWorker\client.package.zip"

Worker.js: "C:\Program Files\Alemba\Service Manager\system\worker.js"

ASM Core, Portal and Nano will now preinstall some dependencies on first use and after any upgrade.

This change allows the ASM application to reliably handle static content requests (js and css) using the established caching service and will significantly reduce the load on the server.

ASM will attempt to download a 25Mb file on first use, which might take a while on slow connections. The application may also require up to 200Mb of storage space in the browsers cache. Please ensure there is sufficient free storage space on the device.

We hope this small change will yield significant performance and reliability improvements overall.

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