# Off-Line Conversations with Support

The Conversation Widget provides the ability to add an Attachment to the Call (Drop or Select files). It reveals in conversation form, the interactions between support and the user.

{% hint style="info" %}
This feature is available in ASM HERMES (ASM Version 10.6) and above
{% endhint %}

{% hint style="info" %}
The conversation is displayed in chronological order, with the oldest entries at the bottom.
{% endhint %}

<figure><img src="/files/GUywzr9yfN9TvRRON6z1" alt=""><figcaption></figcaption></figure>

{% embed url="<https://vimeo.com/799427082/a749a00436>" %}

## To view and conduct conversations

1. From the Self Service portal, [open any ticket](/asm-eos-10.5/asm-gaia-10.4/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reviewing-your-tickets-in-the-self-service-portal.md)
2. Click the section for Conversation
3. **To contribute to the conversation**
   * **Add your note** and/or drop files into the drop zone or directly into the Note box.
   * Click send when you are ready.

<figure><img src="/files/dUtDjGDkRaMtYqBLthRk" alt=""><figcaption></figcaption></figure>

4. To View the conversation
   * Click the Conversation Section and view the details.  It is located just below the **Send** button in the widget.

<figure><img src="/files/b7VnOOCj2ybcIJO9uOx7" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alemba.com/asm-eos-10.5/asm-gaia-10.4/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/off-line-conversations-with-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.