# Call Screen Sets

{% hint style="info" %}
If Enable Call Screen Set on Explorer is selected in the IPK Settings window, analysts can switch between the defined screen sets when logging or updating a call.

If you are enabled for the IPK Tiers module, you can link screen sets to IPK statuses/streams, or link screen sets to a statuses/types/streams. If you are not enabled for the IPK Tiers module, you can link screen sets to call types.
{% endhint %}

You can [**create**](broken://pages/KCBjUgn0xfL6sdNkZa3y), [**edit**](broken://pages/KCBjUgn0xfL6sdNkZa3y), [**delete**](broken://pages/KCBjUgn0xfL6sdNkZa3y), and [**restore**](broken://pages/KCBjUgn0xfL6sdNkZa3y) call screen sets.

### Creating a Call Screen Set <a href="#creating" id="creating"></a>

{% hint style="info" %}

### Before you start

You must have **IPK Setup** selected in the Admin tab of your **General Access Security Role** in order to configure any IPK administration settings.

You can only assign call screen sets to partitions you have security permissions to access.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Screen Set** to display the window. A list of existing call screen sets appears. (To display deleted screen sets, select the **Show Deleted** option at the top of the window.)
3. Select . The **Call Screen Set Details** window appears.
4. In the field, type the name you wish to specify for this call screen set. This field is mandatory.
5. If your system is enabled for call screen set partitioning, the screen set will be allocated to your current working partition. To assign the screen set to another partition, select it from Assign Partition list.
6. By default, a new call screen set inherits the screens, forms and message templates from the parent screen set, Calls. If you have adequate security permissions, you can configure the screens in the screen set through the ASM Designer by selecting Open Designer.
7. Select **Save**. You are returned to the Call Screen Sets window.

### Editing a Call Screen Set <a href="#editing" id="editing"></a>

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Screen Set** to display the window. A list of existing call screen sets appears. (To display deleted screen sets, select the **Show Deleted** option at the top of the window.)
3. From the browse table, select the call screen set entry you want to edit. (You cannot edit deleted screen sets.)
4. Select  to open the **Call Screen Set Details** window.
5. Update the details as required.
6. Select **Save**. You are returned to the Call Screen Sets window.

### Deleting a Call Screen Set <a href="#deleting" id="deleting"></a>

{% hint style="warning" %}
You cannot delete call screen sets which are shipped as part of the system. You can only delete those that have been created after install.
{% endhint %}

{% hint style="info" %}
The name of a deleted screen set is appended with an asterisk elsewhere in the application, such as in the Link IPK Stream/Type/Status to Call Screen Set window in system administration.
{% endhint %}

{% hint style="warning" %}
When you delete a screen set, any custom screens associated with the screen set are deleted. These will appear annotated with \[Deleted] in the inactive list of screens in the ASM Designer.
{% endhint %}

{% hint style="warning" %}
Any message templates are removed from the Message Type Map window.
{% endhint %}

{% hint style="warning" %}
The deleted screen set is no longer available to log new calls however any existing calls using the screens in the screen set will continue to use those screens.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Screen Set** to display the window. A list of existing call screen sets appears.
3. From the browse table, select the call screen set entry you want to delete.
4. Select . If you attempt to delete the system default, you will receive a warning message. A warning message appears.
5. Select **Yes** to delete the selected call screen set or **No** to cancel your action.
6. Deleted call screen sets can be restored at later point if required.

### Restoring a Call Screen Set <a href="#restorin" id="restorin"></a>

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Screen Set** to open the window
3. Select the Show Deleted option.
4. From the browse table of deleted entries, select the deleted call screen set entry you wish to restore.
5. Select Save. The restored screen set appears when you select the Show Active option.


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