> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-gaia-10.4/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-gaia-10.4/setup-and-configure-asm/limited-support-end-of-life-capabilities/ask-a-question-in-self-service-portal.md).

# Ask a Question in Self Service Portal

{% hint style="warning" %}
**Limited Support/End of Life Capabilities**

If you need to request a hotfix or support for these features, please contact [<mark style="color:blue;">**Alemba Support**</mark>](https://alemba.help/production/Portal.aspx)
{% endhint %}

The menu option will be displayed only if the **Ask Questions** option has been enabled on Self Service Portal Settings window in ASM Core.

1. Select **Self Help** and then **Ask a Question** from the **My Options** menu. The **Ask a Question** page appears.
2. Complete the details as required.

<table><thead><tr><th width="151.5">Profile</th><th>Use the tiered drop-down list to identify an article profile type. You can select from any of the tiers.</th></tr></thead><tbody><tr><td>Service</td><td>Specify a service, using the  button if you wish.</td></tr><tr><td>Type</td><td>Use the tiered drop-down list to identify a problem type. You can select from any of the tiers.</td></tr><tr><td>Question</td><td>Type your question, selecting the checkbox to <strong>receive an email copy of your question</strong> if you wish.</td></tr></tbody></table>

3. Then select OK.
4. A confirmation page displays your question and provides you with a call number with which to track it. You can review your query by selecting the **View Your Questions** menu option.