Adding Images and Progress Indicators to your screens

You can add progress indicators or images to any screen in core using the HTML widget.

Some screens have images or other indicators that display dynamically as graphics. These are added through the HTML widget, meaning you can use any image you like. Control over when they show up is managed with rules.

Example: A progress indicator may cover several statuses: Triage, Investigating, Escalated, Fix Assigned, and Closed. You can add a progressive graphic representing each of these states, in this example 5 different images stacked on top of one another. Finally, setup rules to show or hide each graphic based on the status of the call/ticket.

1. Add the HTML boxes and insert your images - 1 per box

HTML Fields with graphics pasted inside

2. Setup your rules for when the boxes should be hidden

Rules- to show or hide based on the status

3. Configure the fields

Example: Rules applied to the HTML field that determine when the image should be hidden