> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/use-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.30-service-desk-knowledge-quality-and-effectiveness.md).

# 8.30 Service Desk Knowledge Quality and effectiveness

Spec

Shows feedback left within the last 13 months, average score per knowledge article, top 20 most popular articles and all active articles which have no analyst hits. Note this dashboard only concentrates on analyst knowledge