> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/setup-and-configure-asm/installation-and-upgrade/about-the-polling-services.md).

# About the Polling Services

All ASM services must use the same service account, which must have access to the database.

The following ASM services are installed automatically when you run the installer:

<table data-header-hidden><thead><tr><th width="208"></th><th></th></tr></thead><tbody><tr><td>ASM Service</td><td>Tasks performed by the service</td></tr><tr><td><strong>Administrative</strong></td><td>Parent service for all ASM Core services</td></tr><tr><td><strong>Config Portability</strong></td><td>Processing configuration portability export and import</td></tr><tr><td><strong>Connector</strong></td><td>Service for connectors, such as Federated CMDB and Event Management</td></tr><tr><td><strong>Core</strong></td><td><p>A number of tasks, including:</p><ul><li>Executing escalation and depreciation tasks</li><li>Sending Knowledge review notification</li><li>Sending Bulletin Board activation notification</li><li>Creating scheduled requests</li><li>Activity log and session expiry tasks</li><li>Creating Calls or Requests when CMDB thresholds are exceeded</li></ul></td></tr><tr><td><strong>Custom</strong></td><td>A polling service for customizations that require polling</td></tr><tr><td><strong>Escalation</strong></td><td>Processing service level management events</td></tr><tr><td><strong>KB Import</strong></td><td>Service for importing files to create Knowledge Articles</td></tr><tr><td><strong>Messaging</strong></td><td><p>A number of tasks including:</p><ul><li>Generating user surveys</li><li>Sending and receiving email and pager messages</li></ul></td></tr><tr><td><strong>AI Ops</strong></td><td>Processing AI Ops rules</td></tr><tr><td><strong>Workflow</strong></td><td><p>Activating Tasks, including:</p><ul><li>Reset delay times</li><li>Close delay tasks when target time is reached</li><li>Close active tasks set to auto close</li><li>Activate task dependencies on closure</li><li>Close redundant tasks</li><li>Reopen recursive tasks</li></ul></td></tr></tbody></table>

### Setting the polling service startup type

A service can start automatically or manually. You set this up on the **Services** window.&#x20;

1. Open **Control Panel** from the Windows Start menu.
2. Select **System and Security** and then **Administrative Tools**.
3. From the **Administrative Tools** list, select **Services** to bring up the Services window.
4. Right-click the service you want to set, and select **Properties** from the menu displayed.

   The **\<Service Name> Properties** window appears.
5. From the **Startup type** list, select:
   * **Automatic** to start the service automatically
   * **Manual** to enable system admins to run the service when required&#x20;
   * **Disabled** to prevent the service from running

Some services will start automatically when the ASM Core server is re-started, if the startup type is set to **Automatic**.

### Stopping a polling service

To manually stop a service:

1. Open **Control Panel** from the Windows Start menu.
2. Select **System and Security** and then **Administrative Tools**.
3. From the **Administrative Tools** list, select **Services** to view the Services window.
4. Right-click the service you want to stop, then select **Stop** on the shortcut menu.