Request History Filters
Each request is recorded in the Request History. You can set filters on the information that is presented in the request history.
You can list and set Task and History Type options on which the Request History is filtered.
Setting Request History Filters
Select ≡ > Admin > System Administration. The System Administration window appears. In the Explorer pane, expand Workflow Management.
Select Request History Filters to display the window containing two tables. You can adjust the column widths if required.The top table lists the Task Type filters, and contains those actions related to the task type selected, such as Approval Tasks. The bottom table lists the History Type filters. History Types are those actions related to people, linking, email etc and the task types. Scroll down if the list on your screen exceeds the table display.
Custom screen sets are not linked to filter groups. Only out-of-the-box screen sets for the task-type are linked. Any custom screen-sets inherit the filter group from the parent task-type.
Select the check box next to the filter type(s) you want included. Clear the check box if you do not want the history filtered by that item.
Arrange the order of the filters using the Move up and Move Down buttons.
Select to save the changes. Provide the Change Reasons if prompted to do so.
Task Type Filter Groupings
The following table lists the task filter groups and the task types in each group.
| Filter Group Name | Task Type |
|---|---|
Task | Task Closure Task Messaging Task External Supplier Task |
Approvals | Approval User Approval External Supplier |
Integration | Run External Procedure Task Outbound Action Task |
System | Activation Task Component Connector Tasks Component Tasks Conditional Branching Tasks Create Request Task Define Change Window Delay Task Manage CMDB Task SLM Start Task SLM Stop Task Start Task |
History Type Filter Groupings
The following table lists the history filter groups and the history types in each group.
| Filter Group Name | History Type |
|---|---|
Person | Person Person Action Note Deleted Timesheet Timesheet Deleted Manual Re-open Manual Closed Manual Authorized Manual Activation |
SLM | Escalation Suspended Unsuspended Agreement Applied Automatically Agreement Applied Manually Events Updated SLM Clock SLM Exclusion |
Objects | Attached Objects Deleted Letter |
Linking | Request Linked Request Unlinked Call Linked Call Unlinked Knowledge Linked |
Integration | External Transaction Queued External Transaction Succeeded External Transaction Failed Updated by External Source External Procedure Success External Procedure Failed |
System | Admin Auto Activation Auto Re-opened Auto Closed Auto Authorized Updated From Task Auto Task Clone Closed Redundant |
Errors | Delayed Closure Error Queued Update Recipient No Permission No Recipients System Errors |