Planning Knowledge Management

Deciding to implement Knowledge Management can be a daunting task. ASM is preconfigured to allow you to get the most out of Knowledge Management

The main things to consider when planning to implement KM is:

Will any of the content be available to the customer/user community?
Will there be a KM team and moderators or will it be self-documenting
What kinds of articles will I want?
Will we need to import articles (contact Alemba Support)?
How will it be maintained - what is the frequency that articles will need to be reviewed
How will we handle notifications, Feedback and updates?