> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/setup-and-configure-asm/setting-up-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-stakeholder-roles.md).

# Call Stakeholder Roles

You can define different types of stakeholders who are interested in the progress and status of call.

### Creating Stakeholder Roles

{% hint style="info" %}

### Before you start

As some parameters are read from the database at application start-up, we recommend that there are no Analysts logged on when you make changes to system settings.

Ensure you are in the correct partition before applying the settings.

You must have **IPK Setup** selected in the Admin tab of your **General Access Security Role** in order to configure any IPK administration settings.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Stakeholder Roles** to open the window. A list of existing stakeholder roles appears.
3. Select . A row is inserted in the browse table.
4. Type a name for the stakeholder type into the Name field.
5. Save the changes. Provide the Change Reasons if prompted to do so.

### Renaming Stakeholders

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Stakeholder Roles** to open the window. A list of existing stakeholder roles appears.
3. To rename an existing stakeholder type, select it and type a new name over the existing one.
4. Save the changes. Provide the Change Reasons if prompted to do so.

### Deleting Stakeholder Roles

{% hint style="info" %}
You cannot delete system values
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **Call Stakeholder Roles** to open the window. A list of existing stakeholder roles appears.
3. Select the stakeholder role you want to delete. Select . If you attempt to delete the system default, you will receive a warning message.
4. Save the changes. Provide the Change Reasons if prompted to do so.