Knowledge Management
Your organization can implement Knowledge Management using ASM, and quickly realize lower Total Cost of Support (TCoS), First Call Close Rates (FCCR), and improvement in many other metrics and KPI.
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Your organization can implement Knowledge Management using ASM, and quickly realize lower Total Cost of Support (TCoS), First Call Close Rates (FCCR), and improvement in many other metrics and KPI.
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This section is designed to show you how to take the capabilities of ASM and leverage them to solve your own business and process issues. Each section gives a condensed, self-guided workshop on implementing the given capability. Many times, the content will refer you to specific ASM Product Documentation pages, rather than repeat what has already been documented.
The videos below will give you an overview of the KB Capability, and the pages that follow will walk you through planning and configuring your implementation.
Contact Professional Services at info@alemba.com if you want more information, details, or design specifics.
