System Settings

Before you start

You must have System Set Up selected in the Admin tab of your General Access security role.

1. Select the Menu button, then Admin, then select System Administration. The System Administration window appears.

2. In the Explorer pane, expand System, then select System Settings. The System Settings window appears, providing options to enable certain functionality that is common across ASM Core.

General Settings

Resize Frames	Allows analysts to adjust the width of the Explorer, wherever it appears
Forms	Enables service desk forms to be added to calls, CMDB items, requests and other entities. Analysts can use these forms to record additional information about the entity.
Attributes	Allows additional data to be defined for entities including CMDB items, calls, requests, tasks, and agreements.
Time Zones	Enables setting a time zone for the ASM Core server and for different entities in ASM Core, such as CMDB items and agreements. This enables the Server Time Zone option in the System group in Explorer pane of the Administration window
Security Profiles	Enable creation of security profiles for calls, requests, and tasks. This enables the Security Profiles Explorer option in the System group in the Explorer pane of the Administration window. It also makes the Security drop down list available in the call, request and task details windows.
Quick Launch	This enables the Quick Launch option in the System group in Explorer pane of the Administration window. The URL will launch in your default browser.
Email-In Tracing to Activity Log	Enables emails tracing - helpful for troubleshooting.
Email connector tracing to activity log	Enables tracing of all email connector activity to the activity log.
SLM tracing to activity log	Enables tracing of all SLM activity to the activity log
Expire Event Messages	Selects the interval at which activity log messages should be deleted from the system. The options are: Never To retain all messages in the system Weekly To delete all messages that are a week (or more) old Fortnightly To delete all messages that have been in the system for 15 days or more Monthly To delete all messages that have been in the system a month or longer Quarterly To delete all messages that have been in the system for three months or more

Browse and Search Refresh Intervals

Browse Refresh Interval on Search Screens	Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on a Search Screen. If this is enabled, when the browse refresh interval is reached, the screens will refresh. For performance reasons, only Refresh Interval values of 5 or higher should be entered for the interval. The interval must be at least five (5) minutes.
Turn On Auto-refresh on Search Screens when visible	If on, when the browse refresh interval is reached, the screens will refresh only on visible screens, that is, the screens that have focus. For performance improvement, you may only want to refresh visible screens.
Browse refresh interval on Outstanding Screens	Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on Outstanding or open Screens. If this is enabled, when the browse refresh interval is reached, the screens will refresh.
Turn on Auto-refresh on Outstanding Screens when visible	If on, when the browse refresh interval is reached, the screens will refresh only on visible screens, that is, the screens that have focus. For performance improvement, you may only want to refresh visible screens.

Attachments, Objects, Minimum Search Inputs

Max Object Size (KB)	The size of objects that can be uploaded. The default is 100 KB. The maximum value that can be entered is 2097151; however, large uploads may timeout before completion. Changing the maximum object size may require Modifying Web.config and IIS.
Max Image Upload Size (KB)	The size of images that can be inserted into HTML text fields. The default is 100 KB. The maximum value that can be entered is 2097151; however, large uploads may timeout before completion. Changing the maximum object size may require Modifying Web.config and IIS.
Week Starts On	The default start day for reporting if the Analyst selects “Group by week”. This is Monday unless changed.
Min Tier Search Input	Specify the number of characters that are required to trigger a search when users are using the multi tier selector function. See Typing a search string to find a multi-tier item for more details.

1. Select to save the changes.

2. Provide the Change Reasons if prompted to do so.