ASM Video Library
Browse the videos below for quick access. Many videos will auto-run with a voice over, while others will require your interaction to advance. Flashing hotspots generally indicate input needed.
Most videos are under 10 minutes in length. Some of the more advanced topics are longer, but no video is longer than 20 minutes as a general rule.
Getting Started with ASM
Module 2 - Incident Management
What happens when I Close Windows?
NANO
Logging in to Nano and Managing your Workload
Working with your Tickets in Nano
Viewing Resource Manager from Nano
Managing your Calls/Tickets
Using/Managing Call Activities
Grant Analysts Permission for Call Activities
Workflow Management/Change Management
About Workflow - Getting Started
Creating a New Workflow Template
Linking Custom Screens to a Workflow Template
Configuring and Managing Change Calendars - FSC
Workflow Security
Configuring Workflow Management Groups
Workflow Management Security Role: Limit Request Takeover
Grant Permission to See Resource Manager
Risk
Create and Add Custom Risk Questions
Resource Management
Configure Tasks to be Resource Managed
Integrations
MS Project Online/Managing Projects
Using the MS Project Online Integration
Create a New MS Project Online Project
Viewing your MS Project Online/Project Portfolio
Grant Permission to See Resource Manager
Configure Tasks to be Resource Managed
The Alemba API
Survey Systems
Knowledge Management
Best Practices for Submitting Articles
How to Create Knowledge in ASM
Configure the SSP for Suggested Knowledge
Role Based Access Security (RBAC)
View the System Admin Audit Trail
Assign Security Roles and Groups to a Person
Configuring Workflow Management Groups
Grant Permission to See Resource Manager
Grant Analysts Permission for Call Activities
Testing and Validation/Release Management
ASM Testing and Validation Capability
Capacity Management
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