In some cases, a request may be rejected because of the data held on the request. Perhaps it is incomplete. In other cases, you may want to gather feedback, such as an appeal option or e-signature.
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Rather than rejecting a request entirely for bad or missing data, and forcing your users to submit an entirely new request, you can use an amendable approval task instead. These task types can also be utilized to offer users the option to appeal specific decisions, or allow them the opportunity to add to or modify their requests for other reasons. Since the task itself is capturing the digital signature (via SSO login credentials when enabled) and the date and time, it functions as an electronic signature as well.
ASM uses the User Approval screens to accomplish this.
This capability is an advanced configuration and should not be attempted without a thorough understanding of the Approval tasks and Workflow processes.
The video below will give you an overview of how to implement this capability. For more assistance, please reach out to Alemba Support, your Technical Account Manager, or your professional Services consultant.
