Contract Support Type

Alemba Service Manager enables organizations to manage and handle contracts through its Contract Management Module. This module allows you to define different Contracts and Support Types, catering to various levels of support such as gold, silver, and bronze. By creating these support types, organizations can offer tiered levels of service to meet diverse customer needs and expectations.

Alemba Service Manager's contract management capabilities are designed to simplify the complexities of contract administration, offering a scalable solution that adjusts to the varied needs of organizations, ensuring effective and efficient management of contractual obligations and support services.

You can define Contract Support Types to describe the type of support that is offered with a contract. For example you may wish to create gold, silver and bronze levels of support. You may define as many support types as you need.

Creating a Support Type

Before you start

You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.

1. Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed.

2. In the Explorer pane expand CMDB.

3. Select the Contract Support Type option from the Explorer pane. The Contract Support Type window appears, allowing you to define profiles for different types of contracts.

4. Select the New icon. A new row is created to the browse table.

5. Select the row and type the name of the new support type you want to create.

6. Repeat for each support type you want to create.

7. Save the changes.

8. Provide the Change Reasons if prompted to do so.

Renaming a Support Type

1. Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane expand CMDB.

2. Select the Contract Support Type option from the Explorer pane. The Contract Support Type window appears, allowing you to define profiles for different types of contracts.

3. Select the support type entry you want to edit by selecting on it. The entry is highlighted.

4. Type the name you want to assign for the selected support type.

5. Save the changes.

6. Provide the Change Reasons if prompted to do so.

Deleting a Support Type

You cannot reverse this procedure. If you delete a support type by mistake, you have to re-create the entry by creating a new support type.

1. Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed.

2. In the Explorer pane expand CMDB.

3. Select the Contract Support Type option from the Explorer pane. The Contract Support Type window appears, allowing you to define profiles for different types of contracts.

4. Select the support type entry you want to delete from the list.

5. Select the delete icon. If you attempt to delete the system default, you will receive a warning message.

6. Save the changes.

7. Provide the Change Reasons if prompted to do so.