Multi Language

Alemba supports full translation of the Self-Service Portal into any language and qualitative multilingual communication by dynamic translation of content for incoming/outgoing Emails.

When Multi Language is enabled, Users see a language selector field in the Self Service Portal where they can select their preferred language. Once enabled, the Self Service Portal is refreshed to display in their chosen language.

Enabling Multi Language

Select Admin > System Administration. The System Administration window appears.

In the Explorer pane, expand Preview Features.

1. Select Settings to display the Preview Features Settings window.

2. Select the check box for Multi Language.

3. Select to save the changes.

4. Provide the Change Reasons if prompted to do so.

Importing Languages

Select Admin > System Administration. The System Administration window appears.

In the Explorer pane, expand Preview Features.

1. Select Languages to display the window.

2. Select a language from the Language field. The table refreshes to display translations in the Value column for selected language .

3. English is the only language when first configuring the system.

4. To import additional languages:

   • Select Import Language Pack.

   • Browse to the location of the language pack and select it to start the import. Language packs must be Tab delimited CSV files.

   • When the import is finished, press OK on the notification window.

5. To export a language pack for editing:

   • Select the language you want to export in the Language field

   • Select Export Language Pack to download the file to your Windows Downloads folder.

For information on additional language packs, contact your Sales Manager.

1. Select to save the changes.

2. Provide the Change Reasons if prompted to do so.

Enabling Active Translation

You must have a license for Microsoft Translator Text API if you require on-demand language translation.

You can enable active transaction for:

• Text Fields

• Ticket History

• Incoming Emails

• outgoing Emails

• Portal Labels

• And you can restrict languages by Organization - effectively configuring localities.

To Enable Translation Services

1. Select Enable Translation on the Multi-Language Menu in Preview Features>Settings

2. Configure your chosen Translation Service and enter the Translation Key

3. Select from the options as described in the menu Options:

1. Select to save the changes.

2. Provide the Change Reasons if prompted to do so.

Changing Language in the Self Service Portal

Users can change their preferred language at any time using the language option in the Self Service Portal banner. This option is visible on the login page, and from within the Self Service Portal. English is selected by default. When a different language is selected the Self Service Portal refreshes to display in the preferred language.

Changing Static Labels on the Self-Service Portal

Edit static labels and Service titles which will be displayed in the Self Service Portal for each enabled language (See Languages for more information). If the Translation Service is enabled you can also translate missing labels for the selected language using the "Generate" button.