# Multi Language

{% embed url="<https://vimeo.com/477995451>" %}

When Multi Language is enabled, Users see a language selector field in the Self Service Portal where they can select their preferred language. Once enabled, the Self Service Portal is refreshed to display in their chosen language. &#x20;

## Enabling Multi Language

Select **Admin** > **System Administration**. The System Administration window appears.

In the Explorer pane, expand **Preview Features.**

1. Select **Settings** to display the **Preview Features Settings** window.
2. Select the check box for **Multi Language**.
3. Select to save the changes.&#x20;
4. Provide the Change Reasons if prompted to do so.

### Importing Languages

Select **Admin** > **System Administration**. The System Administration window appears.

In the Explorer pane, expand **Preview Features.**

1. Select **Languages** to display the window.
2. Select a language from the **Language** field. The table refreshes to display translations in the **Value** column for selected language .
3. English is the only language when first configuring the system.
4. To import additional languages:
   * Select **Import Language Pack**.
   * Browse to the location of the language pack and select it to start the import. Language packs must be Tab delimited CSV files.
   * When the import is finished, press **OK** on the notification window.
5. To export a language pack for editing:
   * Select the language you want to export in the **Language** field
   * Select **Export Language Pack** to download the file to your Windows Downloads folder.

For information on additional language packs, contact your Sales Manager.

6. Select to save the changes.&#x20;
7. Provide the Change Reasons if prompted to do so.

## Enabling Active Translation

{% hint style="info" %}
You must have a license for **Microsoft Translator Text API** if you require on-demand language translation.
{% endhint %}

You can enable active transaction for:

* Text Fields
* Ticket History
* Incoming Emails
* outgoing Emails
* Portal Labels
* And you can restrict languages by Organization - effectively configuring localities.

**To Enable Translation Services**

1. Select **Enable Translation** on the **Multi-Language Menu** in **Preview Features>Settings**
2. Configure your chosen **Translation Service** and enter the **Translation Key**
3. Select from the options as described in the menu Options:

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4. Select to save the changes.&#x20;
5. Provide the Change Reasons if prompted to do so.

## Changing Language in the Self Service Portal

Users can change their preferred language at any time using the language option in the Self Service Portal banner. This option is visible on the login page, and from within the Self Service Portal. English is selected by default. When a different language is selected the Self Service Portal refreshes to display in the preferred language.

### Changing Static Labels on the Self-Service Portal

Edit static labels and Service titles which will be displayed in the Self Service Portal for each enabled language (*See* **Languages** *for more information*).  If the Translation Service is enabled you can also translate missing labels for the selected language using the "Generate" button.

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