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The scope of the service validation and testing practice includes:
Translating the requirements for products or services into deployment and release management acceptance criteria
Establishing test approaches and defining test plans for new or changed products and services
Eliminating risk and uncertainty of new or changed products and services by testing
Discovering new information about new or changed products and services by testing
Continually reviewing test approaches and methods to improve the efficiency of the tests
ASM accommodates Service Validating and Testing by ensuring the testing approach and models are managed effectively and that validation of services, releases and updates is controlled. ASM acts as the orchestrator (bi-directionally) and record keeper of all the testing inputs, outputs, artifacts and related records.
ASM Contains several capabilities that will allow you to plan your Service Validation and Testing program to alter or manage the configuration, see the applicable documentation for that section:
- Workflow automation can send messages to and receive messages from automated test systems and test harnesses. See also
and
through Teams, Chat or any channel you prefer.
Fully built upon a and integrated to all other modules including Change, Problem, Incident, and AI Operations.
and Test Data repository.
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Fully customizable Test .
Interactive drag and Drop .
10 standard Testing and Validation Workflows grouped into Functional and Non-Functional Testing including Security, Unit, Regression, UAT, Load, Performance and Stress, Usability and General testing. Each of these workflows can be cloned to create as many additional workflows as needed.
The purpose of Service Validation and Testing is to ensure that new or changed products and services meet defined requirements.