How the Logging Analyst is Determined on an Incoming Email
The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.
Person sending call | Use Linked Analyst is deselected | Use Linked Analyst is selected |
Analyst only, or person flagged both as an Analyst and a User | The logging Analyst is the person specified in the Default Logging Analyst field. | The logging Analyst is the person sending the email |
User only | The logging Analyst is the person specified in the Default Logging Analyst field. | The logging Analyst is the person specified in the Default Logging Analyst field. |