8.27 Comparison of service level targets to performance

Dashboard Name

Comparison of service level targets to performance

Availability

ASM All Version

Type

SQL

Categorisation

SDI

Available Parameters

Priority, Date, SLA Agreement

Description

The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.

Requirements / Considerations / Specification / Configuration

Type

Information

Requirement

Service Level Agreements

Config

Standard Service Level Management for SLA

Spec

A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month.

Screenshots