8.27 Comparison of service level targets to performance
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ASM Legacy Product Documentation
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Dashboard Name
Comparison of service level targets to performance
Availability
ASM All Version
Type
SQL
Categorisation
SDI
Available Parameters
Priority, Date, SLA Agreement
The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.
Type
Information
Requirement
Service Level Agreements
Config
Standard Service Level Management for SLA
Spec
A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month.
