Settings

Each feature is disabled by default and must be enabled in the Settings window before it can be configured or used.

Some features require additional configuration after being enabled.

  1. Select ≡ > Admin > System Administration. The System Administration window appears.

    In the Explorer pane, expand Preview Features.

  2. Select Settings to display the Preview Features Settings window.

  3. Select each feature you want to enable

Multi Language

Enables Users to select their preferred language, and see the Self Service Portal in that language.

English is the default language. System Administrators can import language packs to add more languages.

Further configuration is required, see Setting Up Multi-Language (Click HERE)

Global Search

Displays a global search bar in the Self Service Portal, allowing Users to easily search across Knowledge, the Service Request Catalog, calls, and requests.

For more information, see Global Search (Click HERE)

Call Activities

Enables the creation and use and of activity items for calls, much like an activity checklist. Analysts can close activity items as they complete them, which ensures the correct process is followed, and enables tracking of call progress. Administrators can create and reuse lists across multiple calls and call templates or they can be created Ad-Hoc from any call.

Further configuration is required, see Call Activities (Click HERE)

Nano Matching Panel

Displays buttons on the call details toolbar in Nano that open the Matching Knowledge panel and the Matching Calls panel respectively. These panels present a list of knowledge articles and calls similar to the current call, that may assist in call resolution. Calls and Knowledge articles are matched on fields in the Call details: Type, Service, Configuration Item.

See Also: Nano Matching Panel (Click HERE)

Matching Panel Use Inflection

Enables full Text Search in the Core Call and Knowledge Matching Panel. This setting is provided for advanced performance troubleshooting.

Matching Call Display

No Description - Does not display any portion of the description Short Description - Displays a truncated summary of the description Full Description - Displays the entire description

Matching Knowledge Display

No Description - Does not display any portion of the description Short Description - Displays a truncated summary of the description Full Description - Displays the entire description

Secure Attachments

Enable access to a secure document viewer in Core. Instead of downloading documents, analysts will have an option to view supported documents in the document viewer. The document viewer avoids the need to download (and later delete) documents also supports opening a single file contained in a password protected zip file. After enabling this setting, please ensure you also enable the related setting in a relevant Security Role

Suspend Tasks

Enable setting a date and time to Suspend Tasks in the Task defer screen in Core.

Conflicting Change Indicators

Shows an indicator next to the built-in Configuration Item and Service fields when logging or updating Requests in Core The indicator is displayed if another open Request is linked to the selected item.

Email OAuth 2.0 Support

Enable OAuth 2.0 support for Microsoft 365 mail service connections. See Also: Methods for Authentication to Email Servers (Click HERE)

Service snd CI QD Fields to Additionally Search the Unspecified Partition

  1. Enables service and CI QD Fields to Additionally Search Unspecified Partition.

  2. Enables Call User Search Field to Initially Search Available Partitions.

When these settings are enabled, the User field will return results for all partitions when logging New calls in Core. When a user is selected the partition of the call will be set to that Users partition. Please Note: This only applies when Users are partitioned

Send Call objects to External Supplier

This allows attachments to be sent from ASM to external suppliers. The Supplier must be setup as an External Supplier in ASM.

Call User Search Field to Initially search available partitions

When this setting is enabled, the User field will return results for all partitions when logging New calls in Core. When a user is selected the partition of the call will be set to that Users partition. This only applies when Users are partitioned.

Enable Active Directory Cascade Person Mappings to Sub Groups

When this setting is enabled, source definitions for Active Directory integrations will include an option to cascade all person mappings to their sub groups

CTI

Enables CTI integration. When this setting is not set to Push Notification the CTI is pushed via signalR to the client whenever the CTI url is called. See Also: Setting Up CTI in ASM (Click HERE)

Hide Bulletin Groups

When this setting is enabled, the Bulletin groups explorer option will be hidden.

Chat Type

When this setting is not set to Default chat, the User will be able to use different chat platforms in the Alemba Service Manager. You can choose from Teams and Live. Other chat interfaces can be added with the WebApp or RestFul API. See Also: External Chat Tool Integration (Click HERE) See Also: Chat Bot Configuration (Click HERE)

SignalR Scale Out Options

These settings will change the SignalR scale out options. Any changes to these settings require an IIS reset. See also: SignalR and Scale Out Settings (Click HERE)

Enable Click Integration

When this setting is enabled, the Click integration settings will appear in the Integration Platform.

Convert Large Inline Images

When this setting is enabled, the server will covert large images to a lower resolution. Where the images are visible in the system and their size is bigger than 1 MB, when enabled, this setting will convert the images to lower resolution.

E.g.: Images from the history in Calls, Requests, in the Rich text editor.

The conversion process is the same for all bigger images, but for some the size reduction will be different depending on the original size of the image (the conversion is not the same for all the images).

The 1mb is hardcoded and it cannot be changed. If the image is already a jpg the size conversion will not have as great an impact as if the original image was a bmp. That is because bmp are larger than jpg.

Chat Bot

When this setting is enabled, the chatbot settings will appear in the preview features section of the admin explorer.

Select the Save icon to save the changes. Provide the Change Reasons if prompted to do so.