Request Impact

Analysts can select a request impact from the Impact list on the Request Details window to indicate the potential level of effect on business processes.

Creating a Request Impact

Before you start

You must have Workflow Management Set Up enabled within your General Access Security Role to work with request impact data.

As some parameters are read from the database at application start-up, you should always make changes to settings when there are no Analysts logged on to the system.

  1. Select Menu and then Admin. Alternatively, select the arrow on the Admin button. Select System Administration. The System Administration window is displayed, with a menu of options available. In the Explorer pane, expand Workflow Management.

  2. Select the Request Impact option. A browse table displays all of the existing impact values. (You may like to adjust the column widths to see all of the columns.)

  3. Select the New icon . A blank row is inserted in the browse table.

  4. Type a name for the impact into the Name field.

  5. To set a particular impact as the default, select the checkbox in the Default column. The selected impact will be set by default on the Request Details window.

  6. A default must be selected. The system-defined request impact (Unspecified) is set as the default if you do not set any other value as the default.

  7. Select to save the changes. Provide the Change Reasons if prompted to do so.

Deleting a Request Impact

Before you start

You cannot delete the default impact, which is the default used if no other is specified. If you delete a request impact, you cannot reverse this procedure and will have to re-create it if needed.

  1. Select Menu and then Admin. Alternatively, select the arrow on the Admin button. Select System Administration. The System Administration window is displayed, with a menu of options available. In the Explorer pane, expand Workflow Management.Select , then Admin, then select System Administration. In the Explorer pane, expand Workflow Management.

  2. Select the Request Impact option. A browse table displays all of the existing impact values. (You may like to adjust the column widths to see all of the columns.)

  3. Select the impact you want to delete. Select the delete icon. If you attempt to delete the system default, you will receive a warning message.

  4. Select to save the changes. Provide the Change Reasons if prompted to do so.