Pre-Populating Search Fields
This section lists parameters that can be appended to the base Self Service portal URLs for the purpose of pre-populating fields on search criteria pages in the Self Service Portal.
Knowledge Search
The Knowledge Search page in the Self Service Portal can be pre-populated by appending parameters to the basic Knowledge Search URL:
URL: http://<server_name>/<virtual_directory>/portal.aspx&Form=KnowledgeSearchCriteria<additional parameters here>
Incident Search
The Review Past/Current Incidents window can be pre-populated by appending parameters to the basic Incident search URL.
URL: http://<server_name>/<virtual_directory>/portal.aspx&Form=CallSearchCriteria<additional parameters here>
Request Search
The Review Past/Current Requests window can be pre-populated by appending parameters to the basic Request search URL.
URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=RequestSearchCriteria <additional parameters here>
Browse the Service Request Catalog
The Browse the Service Request Catalog window can be pre-populated by appending parameters to the basic Service Request Catalog search URL. It is also possible to select individual Service Actions and Service Bundles, opening their submission forms.
URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=ServiceCatalogSearch <additional parameters here>
Service Order Search
The Review Past/Current Service Orders window can be pre-populated by appending parameters to the basic Service Order search URL.
URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=ServiceOrderSearchCriteria <additional parameters here>