Pre-Populating Search Fields

This section lists parameters that can be appended to the base Self Service portal URLs for the purpose of pre-populating fields on search criteria pages in the Self Service Portal.

Knowledge Search

The Knowledge Search page in the Self Service Portal can be pre-populated by appending parameters to the basic Knowledge Search URL:

URL: http://<server_name>/<virtual_directory>/portal.aspx&Form=KnowledgeSearchCriteria<additional parameters here>

Incident Search

The Review Past/Current Incidents window can be pre-populated by appending parameters to the basic Incident search URL.

URL: http://<server_name>/<virtual_directory>/portal.aspx&Form=CallSearchCriteria<additional parameters here>

Request Search

The Review Past/Current Requests window can be pre-populated by appending parameters to the basic Request search URL.

URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=RequestSearchCriteria <additional parameters here>

Browse the Service Request Catalog

The Browse the Service Request Catalog window can be pre-populated by appending parameters to the basic Service Request Catalog search URL. It is also possible to select individual Service Actions and Service Bundles, opening their submission forms.

URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=ServiceCatalogSearch <additional parameters here>

Service Order Search

The Review Past/Current Service Orders window can be pre-populated by appending parameters to the basic Service Order search URL.

URL: http://<server_name>/<virtual_directory>/Core.aspx?Lite&Form=ServiceOrderSearchCriteria <additional parameters here>