ASM Video Library

Browse the videos below for quick access. Many videos will auto-run with a voice over, while others will require your interaction to advance. Flashing hotspots generally indicate input needed.

Most videos are under 10 minutes in length. Some of the more advanced topics are longer, but no video is longer than 20 minutes as a general rule.

Videos span a number of ASM versions and all capabilities may not be fully represented.

We are busy adding new capabilities to ASM and new videos all the time! If the capability you are interested in learning more about is not represented with a video or the video doesn't match your version, you can:

  1. Contact Alemba Support for assistance or to request a video specific to your needs (we will put that video at the top of our to-do list for you)

  2. Browse the ASM Product Documentation for your given version to get specific information relevant to your release.

The product documentation is always updated at release, but video series may be delayed for a number of reasons.

Capability Overviews

This section represent videos from various sources and including sales material used to demonstrate the given capability of ASM. Some links represent dropbox shared links. You may need to enable access in your browser to dropbox or, if your organization has blocked Dropbox you may not be able to access those videos.

Agent Overview

ASM NANO Overview

ASM Partitioning

ASM Service Request Management

ASM Zero Code Configuration

ASM Mobile Responsive Interfaces

ASM Testing and Validation Capability

ASM Capacity Management Capability

Recorded Demo's

ASM Self Service (20 Minute Demo Dropbox Link)

Azure Entra Connector Demo (27 minute How-To Dropbox Link)

MS Teams CoPilot ChatBot Integration (2 minute Demo Dropbox Link)

MS Teams Integration (6 minute How-To Dropbox Link)

Getting Started with ASM
Nano
Managing your Calls/Tickets
Workflow Management/Change Management
Integrations
The Alemba API
Surveys

Building out your survey module

For configuring Native and Custom Third-Party Survey Systems and integrations.

Knowledge Management
Role Based Access Security (RBAC)
Testing and Validation/Release Management
Chat

Chatting in ASM

MS Teams CoPilot ChatBot Integration (2 minute Demo Dropbox Link)

MS Teams Integration (6 minute How-To Dropbox Link)

Capacity Management

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