Azure/ Web API/Logic Apps

This page links to MS Article "Configure a client application to access a web API"

The Alemba API supports:

• Attachments in Base64 Format to simplify the process and support via Logic Apps.

• Returning the HTML versions of the Abstract, Solution or Additional Information fields from Knowledge Articles.

• Custom Fields/Extension Fields

This article may prove helpful when setting up a client to use email

Quickstart: Configure an app to access a web API - Microsoft Entradocsmsft

Overview

Integrating Alemba Service Manager (ASM) with Azure Logic Apps enables automated workflows that can enhance service management and operational efficiency. Below is a concise guide on understanding Logic Apps, setting them up with ASM, and the prerequisites involved.

Prerequisites:

1. Azure Subscription: Ensures access to Azure Logic Apps.

2. Alemba Service Manager (ASM) Account: Required for integration.

3. API Credentials: Necessary for authenticating the connection between Logic Apps and ASM.

Important Terms:

• Logic Apps: A cloud service that helps you automate and orchestrate tasks, workflows, and business processes.

• Triggers: Conditions that automatically start a Logic App workflow.

• Actions: The steps performed by the Logic App once triggered.

• Connectors: Pre-built APIs within Logic Apps that allow interaction with external services, like ASM.

High-Level Steps Summary:

1. Plan Your Workflow: Identify the processes you intend to automate with ASM.

2. Create a Logic App: Initialize a new Logic App in Azure.

3. Set up a Trigger: Determine what event will initiate your Logic App workflow.

4. Add Actions: Define the operations to be carried out by your Logic App, using ASM as a connector.

5. Test and Monitor: Run your Logic App to ensure it works as expected and monitor its performance.

Detailed Steps for Setting Up a Logic App with ASM Integration

Follow these steps to integrate Alemba Service Manager (ASM) with Azure Logic Apps effectively:

1. Create a New Logic App

• Navigate to the Azure Portal.

• Click on "Create a resource" and select "Logic App".

• Choose the appropriate subscription, resource group, and region.

• Name your Logic App and then click "Create".

2. Plan Your Workflow

• Identify which tasks or processes you want to automate by integrating ASM.

• Break down these tasks into triggers and actions for clarity.

3. Setting Up a Trigger

• Once your Logic App is created, in the Logic App Designer, under the templates, select "Blank Logic App".

• Search for the trigger that suits your workflow. If connecting to ASM for the first trigger, search for the ASM connector or the specific trigger if available.

• Provide the necessary API credentials and parameters as required to set up the trigger.

4. Add Actions with ASM Connector

• After setting up your trigger, click "New step".

• Search for "Alemba Service Manager" in the connectors and choose an action.

• You may need to sign in with your ASM account if prompted.

• Configure the action according to the specifics of your workflow. This might involve specifying certain data or criteria related to ASM.

5. Test and Monitor Your Logic App

• Save your Logic App and perform a test run by triggering the event you configured in Step 3.

• Check the run history to see if the Logic App executed as expected.

• Utilize the monitoring tools available in Azure to keep an eye on the performance and reliability of your Logic App.

Azure Logic Apps with ASM - Overview